Frequently asked questions
Straight answers from a shop owner who's answered these questions in email a hundred times. Click any question to jump to it — or just scroll.
Pricing
CBS runs on three monthly tiers: Starter ($199), Growth ($499), and Enterprise ($1,499) — billed monthly, no seat licenses, no per-quote fees. For comparison, most ERP-style packages we've replaced start north of $2k/month plus per-user.
The real comparison isn't "tool A vs. tool B." It's the dollar figure you're already paying in rework, lost bids, and unbilled jobs. The Cost of Chaos calculator on the landing page puts a number on that for shops like yours — usually $80k–$300k/year. If CBS sits at $499/month and pulls even half of that back, the math is obvious.
Scope
No. CBS sits next to your existing ERP — we're the floor-ops layer (scheduling, real-time job costing, quote builder, margin guardrails), not an all-or-nothing replacement. Most of the shops we work with keep JobBOSS, Epicor, or Global Shop Solutions as their system of record for inventory, financials, and customer history.
We read what's running through the floor right now. Your ERP keeps doing what it does well — invoices, GL, job history. CBS picks up the work the ERP wasn't built for at small-shop scale: live quote turnaround, real-time actuals vs. estimate, and visible job status for the whole team. The deep dive lives on the ERP vs. Custom page.
Onboarding
Most shops go live in 2–4 weeks — not quarters. Week one is a working session where we plug in your real labor rates, machine times, and material costs so the quote builder and job costing are accurate from day one. Week two is a parallel run: your team uses CBS for new quotes and active jobs while keeping the old process on the side. Week three is when most shops stop running the parallel process because they don't need it anymore.
The 15-minute walkthrough is the entry point: we'll show you exactly where your shop will plug in before you commit. After that, onboarding is a tight, fixed-scope engagement — not an open-ended implementation.
Data
Historical data stays where it is — in your current ERP. CBS doesn't ask you to migrate ten years of closed jobs into a new system just so we can have it. Your past quotes, GL exports, and customer history never leave the system that already holds them.
What CBS pulls in is only what's actively running the floor right now: the open jobs being scheduled this week, the quote being assembled today, the actuals being logged against an estimate in progress. New work enters CBS. Old work stays in your ERP for reference, lookup, and audit. There's no migration risk because there's no forced migration — and you keep the full customer history for whoever sits in that chair next.
Multi-shop
Yes. The Enterprise tier ($1,499/month) ships multi-shop dashboards out of the box: separate ops for each location, consolidated reporting up to the owner, role-based access so a Cleveland floor manager doesn't see the Phoenix schedule. SSO and audit logs are also included at that tier for shops that need them.
If you're not sure your operation sits in the Enterprise bracket yet, the 15-minute walkthrough is built for that decision — bring the names of both shops and we can map out which tier fits and what the per-shop cost looks like. The walkthrough page has more on how that conversation goes.
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